Bootfile modem comcast. Im sure there is a comcast issue with wring bootfile.

Bootfile modem comcast. cm" config file is. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. The bootfile only tells your modem which speeds it's going to get. Appears my v2 modem may be running v1 hardware firmware (v6. He explained to call or contact a Tech Rep to have our account verified we are on the 1gbs plan and we are. Rebooting the modem pretty much did nothing and the Xfinity account app kept showing a connection issue on the modem; however, the lights and logs on modem were fine-ish. One of the most common problems people experience with their Xfinity box is it saying “boot” constantly without turning on. Response from rep on xfinity forums: Thank you for your patience, the bootfile that is assigned to your modem is incorrect which is not giving the upload. It sounds like you are confusing a bootfile with firmware. If you have questions about your services, we're here to answer them. Comcast Static IPs can only be loaded and configured on Comcast provided modems, not customer owned modems. Feb 14, 2022 · Hi there @user_f4be90!. The initial provisioning didn't work at all, and after a tech fixed that problem I'm getting 700+ Mbps download but only 5 Mbps upload. Other services (like e. issue with your customer owned modem, then Feb 25, 2022 · Tried all 4 ethernet ports on back of modem; Tried having Xfinity support check/reset bootfile; Tried terminating my current agreement and starting new agreement hoping it would send new bootfile; All of this has failed and Xfinity is pretty much telling me there is nothing they can do. But as soon as modem got restarted my speed went back to 75!!! They say the bootfile is correct now but my modem should be changed@!!! I bought this motorola comcast compatiblr modem. Bootfile? I have a new Arris T25 cable modem with voice up and running. Mar 10, 2021 · Might Comcast pushing an update to my own cable modem have changed the modem's login behavior or overwritten the default login password? On installation my new Arris SB8200 cable modem allowed viewing modem details on 192. However, I believe local CMTS did not send the correct boot file to my cable modem that associated with my speed plan (100Mbps). Jul 2, 2021 · I had the same SW file as you until 4/16/21, when Xfinity pushed a reversion to the previous file "AB01. Also ask them to confirm that the provisioning and account data in their database is correct and complete and that the correct configuration / bootfile for your subscribed to speed tier is being pushed to the modem. Apr 13, 2020 · Power OFF the modem for 1 minute, then back ON. Out of curiousity, I would like to see the boot file and signal levels. He just moved to a new home, so w Mar 7, 2014 · It is important that you realize Comcast will only support this modem wrt insuring that the correct internet service bootfile is loaded and operational. The exact same problem the speed drop to 300/12 and everything. I have a CODA56 approved modem. net testing site has given me mixed upload results. The bootfile configures the modem with it's IP addressing and other configuration. I recommend asking the Assistant to reset the modem or using the Xfinity app to make sure the modem is online. The next morning the internet speed went back down to 30mbps. yes I have swapped cables etc. reboot modem to download latest bootfile with correct speeds, my modem rebooted few times to pick it up speedtest. So I purchased a new modem, one on the Xfinity recommended list , the Hitron CODA Docsis 3. Called and complained, said they will tech to confirm cabling to house etc. 168. If your Xfinity box says “boot” and doesn’t Apr 24, 2021 · Comcast uses OSPF with an MD5 authentication key to get the static IPv4 prefix on the cable modem to advertise to their internal network. I ran into this issue with my 16x8 modem when I switched to Extreme Pro and hadn't received my XB7. The techs meter may have only had a 1 Gbps ethernet port on it if indeed that is how the tech was testing the speed from the modem to the tester. 1 Modem | 1 Gbps Max Internet Speeds | Certified with Comcast Xfinity, Charter Spectrum, Cox & More | 10x Faster Than DOCSIS 3. The improved download speeds reflect the change. I keep getting run through the same troubleshooting loop of checking my equipment when this is a simple boot file change and all my equipment is fine. Despite their longstanding success, you are bound to experience some issues with your cable box from time to time. Aug 26, 2023 · Adding another Xfinity customer still experiencing the same Xfinity / SB8200 issue. I have not tried to download the file for the modem again (as that requires restarting the modem), but it would be nice if Comcast could look into why that file does not seem to want to work on the modem it was setup for (which is the Arris SB8200). Comcast only pushes firmware updates to their own devices. The max speed is about 700/6 on the default bootfile. They will ask the serial number and check it in their database. May 20, 2023 · However, at times, the boot file on your modem may become corrupted, leading to various issues. 1 year ago. Thank you for reaching out and linking the previous thread :) Please send over a direct message, using the following instructions, so we can send a provisioning signal to the modem to update the bootfile for you: Feb 11, 2021 · I have a new Cisco Docsis3. Aug 11, 2017 · Verify modem compatibility If you've had your modem for a while, it may have reached End of Life (EOL) status. Have the ISP check the signal and line quality UP to the modem. Dear Comcast, I would like to inform that I am a new customer with Internet service only. 009. So Xfinity is limiting the performance of the MB8600 (that's what Motorola tech support stated to me). Your firmware on your modem is managed by netgear through the GUI and can be updated through there. Glueing the pieces from the previous paragraphs together, you’ve created an SNMPv2 manageable cable modem with a 160/10 internet subscription and high-priority voice signaling. Speed improved slightly 300 down 5 up. I will try and Apr 24, 2020 · Call 1-800-comcast and ask a rep to completely remove the modem from your account and to "re-provision" it from scratch. Now the modem suddenly requires login credentials at 192. Reboot your router—this can be done using the web interface or power button (if your router has one). I believe that the bootfil Apr 13, 2021 · The. 0 bootfile for this plan. We strongly doubt there is physical damage to either cable wiring [internal/external], wall socket or with the . If you have any hardware, firmware, etc. The Wifi router is designed for up to 450 Mbps, so that's not the issue. Most recent occurrence was Fridy 9/21/2023 at ~7PM PDT, after a brief power outage. 0A. They will be able to confirm that the provisioning and account data in their database is correct and complete and that the correct configuration / bootfile for your subscribed to Apr 2, 2022 · Xfinity is a convenient TV and internet service provider that is popular in households across the country. You can view modem compatibility info by visiting https://mydeviceinfo. fwiw: I have toe 600 plan running on my DOCSIS 3. The first comcast tech I talked I informed him that I recently installed the cable modem and my connection dropped every few hours. However, contributor EG above indicates that the speed is not set by the SW file but by a separate boot file. . So I contacted xfinity again and went through a series of tests which did not fix the problem. It can take up to 72 hrs for it to be pushed out to the modem and corrected. Jun 1, 2015 · The quality of service offered by the cable modem, including the downstream and upstream rate caps, is determined by a configuration or boot file fetched by the cable modem from the ISP's network during the cable modem boot-up sequence. He set up our DVR, multiple TV's and access, as well as a personal cable modem. 0 | Cable Modem with 1 Gbps Ethernet NETGEAR Nighthawk Cable Modem CM1200 - Compatible with all Cable Providers including Xfinity by Comcast, Spectrum, Cox | For Cable Plans Up to 2 Gigabits | 4 x Last week we upgraded our modem router to a Netgear CX80 because Comcast said it was compatible while our old router was no longer compatible. My speed hasn’t changed even though my plan is now 600mbps. I heard rumors some bad boot files were sent to some modems. They might not have a DOCSIS 3. Can Xfinity provision new firmware and/or a new bootfile for my modem to help improve my upload speeds? Sep 8, 2023 · Hello, @user_60ff92 if your modem is already activated asking the Xfinity Assistant to re-provision the modem may not work. &nbsp I have a Motorola SB 5100 cable modem and trying to find out what speed tier the "d11_m_sb5100_silverdeluxe_c01. I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. x and you can use a web browser to connect to 10. Apr 25, 2021 · Xfinity TV box showing first “boot” then “CASE” and finally stuck with “PSt”. Determine if your problem is router-based or modem/signal-based (not applicable to gateway devices) Feb 21, 2023 · The Motorola MB7621 is an Xfinity-certified cable modem that comes with wired internet connection speeds of up to 1,000 Mbps. 1 Modem just installed about a week ago. Has been rock solid As the title states, does anyone know which boot file config is current for the XB8 w/ xfi-complete and Gigabit Extra? Last night I found a modem I forgot I had, I activated it through the app and it worked. If you have static IPs those are also configured into the modem via the boot file. Ans Comcast modem TV is not showing . DOCSIS modem firmware is managed by the ISP even for user-owned modems. 1 with a userID of cusadmin and a Troubleshooting frequent T3 / T4 timeouts. I should see something close to that, not hovering around 350. If your router loses connection to the internet, you can try these steps before reaching out to Comcast. Dec 9, 2022 · The tech we had today showed and stated we are on a 400 Boot File in our Modem, not sure what that actually meant. 100. Jul 20, 2015 · Call technical support and tell them you want to use this. 4 – The Comcast router won’t connect to the internet. You can go to Wi-Fi and then Troubleshoot from the Xfinity app to run a diagnostic check on your system. On the other hand, you can also get a third-party Xfinity-compatible modem. One time mine dropped back to what I had when I first signed up back in 2017 when I installed a new You can also try to test the speed from the xfinity app which will test directly from xfinity's servers to your modem. This sounds like a default bootfile, not a bad bootfile per se. Or contact manufacturer. Mar 18, 2020 · The modem boots and pulls a bootfile off a comcast server. Every time there is an update, my boot file is lost. I've put the Comcast Router/Modem into bridge mode, connected an ethernet wire from the Comcast Router/Modem to port 9 on the UDM Pro and then have a ethernet connected from port 1 to a USG 16-150W. using comcast test site was 200+ but using the closest one near my house only showed 40 up Feb 23, 2023 · @Van4210 It seems that the root of the problem as to why Xfinity doesn't work well with the MB8600 for services above 1 GBps is that Xfinity doesn't provision the modem with the correct bootfile. Mar 1, 2024 · Many internet service providers offer their equipment, such as modems and routers, when you avail their services, and Xfinity doesn’t shy away from that practice. g. Tech comes in and after checking says cables are fine, it is an issue with "boot file" on modem. This all started after I switched the leased xfinity modem/router combo ( the one with moca support). After buying and activating my own modem(a surfboard sb6141), my speeds dropped from 150mpbs to about 35mpbs(if I'm lucky). 1. com shows that the CM500-100NAS is rated for a max 372 Mbps downstream, but that's in ideal, laboratory conditions and you probably would get around 250 Mbps real world. I have reached out to our support team and they are sending this over to the engineers to get it corrected. I am assuming that boot file are not the same as firmware? Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. Once booted you can login to it by plugging a computer with Client DHCPv4 turned on into it, you will get an IPv4 address of 10. Since I got the gigabit tier I am having to call tech support about every 2 or 3 weeks to have the modem re-provisioned with the correct boot file. I recently upgraded from 50 to 150 speed and also decided to buy my own modem. While it's possible this is the case and you have a default bootfile, it's equally possible that the modem has not been provisioned correctly. Before I hooked up my new modem, I ran a speed test on my Comcast modem (high 170's as an average). Apparently, there's no way to identify what boot file has been loaded or whether it's been changed. I believe I have an internal Hitron CODA DOCSIS 3. Did a factory reset on router and modem, connected modem directly to pc and still at 30mbps. until the lower speed is taken off, I will continuously get sent the lower bootfile every few days. com . That disconnect is letting you on the comcast network but not out to the internet. 1 That covers pretty much every single Xfinity internet plan (aside from its extremely limited 2,000 Mbps plan). when the connection drops in the event logs I am seeing "SW upgrade Failed after download -Incompatible SW file" and "SW Download INIT - Via Config file d11_m_sb8200_superfast_c01. Dhanesh Oswal3ce9 5:51:37 PM We have exhausted all our troubleshooting steps and found that all the settings are perfectly fine on your modem. Mar 26, 2020 · Call 1-800-comcast and ask a rep to completely remove the modem from your account and to "re-provision" it from scratch. Feb 25, 2020 · New Account - Wrong Boot File. In such cases, I recommend a signal refresh. Ok cool. please advice what are right next steps  I had some odd stability issues after the upgrades that went through. Calling Comcast always want me to reboot modem. And The only fix is to lease our premium modem. Sep 8, 2023 · The exact method for resetting your Xfinity router or modem can vary slightly by model. By initiating a signal refresh, you prompt your modem to retrieve a new boot file, potentially resolving any corruption-related problems and improving overall performance. 03. It's quite possible your connection is incorrectly provisioned. During this one week I have a problems that even comcast engineers had difficulty identifying. I was able to activate my owned cable modem. If you are getting the walled garden boot file then generally something is wrong with the active modem MAC on your account. Those modems can be enough for most people; however, paying a rental fee can get quite expensive over time. NSH". Checking mydeviceinfo. I have static IP addresses and then my internet access fails. Netgear support insists that my modem has the wrong firmware image installed, and that Xfinity should change it to the right one. For Comcast router/modem combos, resetting the router to factory settings will also reset the modem — thus, the terms “router”, “modem”, and “gateway” are often used interchangeably. My modem appears to be limiting my upload to 22mbps. Oct 17, 2021 · When the CBR-T modem boots it is MOSTLY configured from Comcast from a boot file it fetches over the network from Comcast. Were they pushed out yesterday or 6 years ago? Secondly, the tech talk about boot files. At about 8 inches tall and 2 inches wide, the MB7621 is fairly inconspicuous. Any advice? Jun 3, 2020 · An automated check has identified the modem may have a TIMEOUT value for the bootfile. Basically had to use the xfinity app to register the modem again for whatever reason. A tech came by and thought it was our boot file and said to call Account services so I did. Comcast came to my house and said they reprovisioned my modem. The modem itself is able to talk with the CMTS but the billing system isn’t matching up with an active device. Jun 11, 2024 · If the correct config / bootfile is actually queued on the system, a power cycle operation of the modem will pull it. 10. Plus, my cable modem has only 4 locked downstream 1 day ago · Recently had service issues and was sold the upgraded service tier. Jul 31, 2022 · I have a Motorola MB7621 modem that can only reach 60 Mbps speed when my plan is for 300 Mbps. Oct 19, 2024 · My son setup our Xfinity access under his name when he graduated several years ago. If it's not present, you'll need to contact a rep to check and correct the provisioning data so that the correct file gets pushed to it. 51_080720_183. Forum discussion: Greetings. eRouter or L2VPN) or configuration options (like filters, software upgrade parameters or vendor specific settings) can simply be added to Nov 30, 2017 · I have been a business customer for about 3 years. cm". So I added the Xfi Gateway XB8 back, but when I added my old modem it dropped my plan down to 1200 / 35. Jul 8, 2021 · So the modem defaults to using a slower speed tier boot file. Xfinity clearly owns the responsibility for resolving this issue. 1 modem. 01. Once they registered my modem, I was able to get 600+ mbps via wifi. Nov 18, 2023 · How is the modem provisioning boot file related to upload/download speeds? I'm having problems with upload speed on a new Arris S33 modem (this is the one recommended by Comcast). Currently while typing this up I am in chat with a Xfinity assistant which is not going to well I might add. if it comes up as compatible (which it should since it's on the compatability list) they will have you unplug your existing cable modem, they will then change your account to use the correct bootfile, and then they will have you plug in your modem and when it's up and Mar 8, 2024 · I got notice from Xfinity my modem wasn't allowing for the best speeds available in my area. Use a wired PC connected to port #1 on the back of the modem for wired speed testing. My modem info: A commenter on another Reddit (this person does not seem to represent Xfinity) said this: " If a customer-owned modem doesn't support the speed, it gets provisioned with a default bootfile. I'm getting a 'Your setup needs Attention' - No internet connection detected. I use a TOSHIBA PCX 2200 cable modem on Comcast's High Speed LAN. And it gave me 240mbps!. I then installed my Motorola MB8600 and got it working with Comcast. That static IP is written into the bootfile tied to the MAC address of the cable modem, when the modem boots the bootfile programs that into the modem then the modem advertises it back into Comcast's network. 1 modem and it indicates that the OFDM channel is active. Aug 11, 2023 · If the router still will not power on, contact Comcast to report the faulty device. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. Can I view my bootfile in the modem‘s event log? I can see only messages like ”Provisioning Complete” Nothing in the log referring to Extreme Pro. The configuration or boot file also tells the cable modem if there are any firmware updates available for it. Still works at the current speed tier and I was never really had a problem with it. I can view the version of the firmware, but I could find no historical log of when they were pushed out. Learn how to reset (reboot or restart) your Xfinity Gateway, modem, or router. I like to make sure that my Xfinity modem is being kept up to date. Good luck ! I believe the mid-split upgrade for my service was completed April 29th. Aug 3, 2022 · AFAIK old modems still being on your account just cause Comcast to send you erroneous "you need to upgrade your modem" emails if your old modem wasn't fast enough for your new plan. Im sure there is a comcast issue with wring bootfile Any advice?? This is from the modem to a desktop using wired connection less than 5 feet away. I am paying for the Comcast premier 8/768. Again this is a Comcast system problem, as the way they sell or assign you internet speeds is the base speed for your area Plus whatever speed increase you want to pay extra for on top of it, so you are getting 2 speeds/bootfiles on your account. After activation, our speeds dropped to 14 Mbps even though we were on an up to 800 Mbps plan. xfinity. Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. It's unbelievable how tone deaf xfinity/comcast is to customer concerns and how useless the troubleshooting process is that is in place. Be sure there are not coax cable line splitters in the between the modem and ISP service box. Resetting router or modem Jun 12, 2021 · I have a system that seems to have an issue, but it isn't related to Comcast. It didn't take for some reason and Xfinity chat is saying there's a boot file corruption on my S33. It does this using some low-level communication that has nothing to do with TCPIP. 06), but should be running firmware V1. qqcblvb zslz fmxbnn msw gxqx xweltd bqsgpl tedclv kyxrt jouqk