Why is my xfinity box stuck on welcome screen. Dec 27, 2020 · Xfinity Community Forum.


  1. Why is my xfinity box stuck on welcome screen. Exchanged a new box at the store. it’ll stay for about 45-60 seconds and then just go black. Oct 17, 2021 · I have tried to unplug the box multiple times and when it reboots, it shows the welcome screen, then it goes blank for a few minutes, and eventually it is on the screen saver again and will not respond to anything I push on the remote. Mar 19, 2024 · Although rare, you might face Xfinity stuck on the welcome screen issue when a recent software update causes compatibility problems with your Xfinity box. If you have questions about your services, we're here to answer them. X1 box stuck on Welcome screen. The next method we’re going to try is resetting it through the device settings on the Xfinity My Account App. Still no TV service 2 weeks later. Reboot the cable box and if that doesn’t work, reset it either using the power button or by unplugging it. please advice what are right next steps  Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. Same problem. Mar 4, 2024 · 4. If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device. Power cycled the box Reset the box Restarted my internet modem (no idea why they’ll make me do this when internet is absolutely fine) Test the remote (backlight is on), red light flashes when I press a button The box simply shows a welcome screen when powered on and then goes to a black screen. But Comcast's Xfinity welcome screen took it most seriously, that it stuck for a long time. Bienvenido. Came back 15 minutes later and was still at the welcome screen. Jul 26, 2020 · Thanks for your suggestion. Jun 22, 2024 · Hi @user_6hm34r Thank you for visiting our official Xfinity Forums Community support page. Here’s how to do it: While Powering ON the device, press and hold the WPS button on the XiOne box for 10-15 seconds. Voice and internet services (in bridge mode) are not affected and working solidly. We greatly appreciate you taking the time to reach out regarding the Xumo box stuck. Once the modem is back online go ahead and try and turn the TV box back on and see if you progress past the welcome screen. To power cycle the Xfinity box, you can follow these steps: Using the Xfinity Voice Remote: Press the “ a ” button on the Jun 24, 2023 · The display showed the “Welcome. 55 Messages. Had a refresh signal sent. I waited a while and it never changed. Jan 6, 2024 · Cable box stuck on welcome. Tried unplugging HDMI and power cord multiple times with no outcome. If your TV is stuck on the welcome screen, there are a few things you can try to fix the issue. Nothing works. Software Glitches Mar 30, 2022 · Ways exist on how to fix the problem without spending time on the phone with customer service. If it is, unplug the power cord from the outlet and plug it back in. Why Xfinity Flex Box Stuck On Welcome Screen. The XG1 boots up, it displays the welcome screen, then flickers and cycles through it's onboarding sequence (does this several times). But I can't get it to work with my WiFi Access Point. looked around online and seen people saying i might need a new boxdo these issues Learn how to restart your Xfinity X1 TV Box as well as how the guide, settings and recordings will be impacted. hey guys, so i’m trying to activate my xfinity cable service, and it just has me stuck on the “welcome, bienvenido, bienvenue” screen. & Aug 29, 2022 · As a result, you can apply these troubleshoots to all those models similarly on whatever the model you are using such as; Xfinity X1, Xfinity Flex, Xfinity RDK-03005, and similar others. I know the remote must be working because the light goes on an it still controls my TV volume. A reboot would eventually bring back the tv. To do this, unplug the box from the power source, wait for 30 seconds and then plug it back in. screen. Jan 30, 2021 · @pewter_moose wrote:. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Learn how to resolve issues with your television not displaying a picture or only showing a blue or black screen. Hi everyone, Not sure of the reason, but my x1 box today started out as a black screen. To do this, Press & hold the power button for at least 30 seconds. Hope you are now with a clear idea to get out of the troubles of the welcome screen stuck on Xfinity streaming tv box Apr 2, 2022 · Xfinity is a convenient TV and internet service provider that is popular in households across the country. We’ve tried resetting our modem multiple times, and we’ve unplugged the cable box and TV multiple times for 10 minutes. May 7, 2020 · Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. One of the most common problems people experience with their Xfinity box is it saying “boot” constantly without turning on. Mar 23, 2022 · Mine is so stuck and box refresh and unplugging for 12 hours and other things aren’t fixing the problem. X1 box stuck on Nov 8, 2022 · A subsequent power down reset resulted in a welcome screen that starts in standard definition, changes to high definition, the box then resets and the same sequence again. Reset doesn’t work. Background: The X1 Welcome screen will appear after the TV Box restarts. Sometimes this issue can occur due to temporary glitches with the system. Going to the remote settings/device settings/Power Preferences/ “Resta Apr 25, 2021 · Xfinity TV box showing first “boot” then “CASE” and finally stuck with “PSt”. Jun 25, 2022 · Repeated cycles of Welcome screen, TV comes on and cuts out a second later, black screen; the the cycle repeats with Welcome screen again. Tried different hdmi cable, called tech support, even ran LAN wire to box for stronger connection. Try troubleshooting it as follows: Ensure you have a stable connection to the internet. Dec 27, 2020 · The coax cable comes out from the wall into the box, then connected to the TV via an HDMI cord. The System Refresh feature can only be used once within a 24-hour period, so if you continue to experience issues, you can Schedule a Call to have a specialist troubleshoot your issues. Yes, the Flex box had been working with the Xfinity Gateway (i. So, if you are not able to fulfill your entertainment cravings because the device is stuck at the home screen, then worry not, as a simple restart is enough to fix the issue. After a day or so i started it again, and then it made past that screen. If it does not go to the second welcome after 4 min, power cycle the box again. Reset TV box many times. All the cable and HDMI connections are sound. Press and hold the power button until the TV finally reboots. I went back to the Xfinity store and swapped my box/ remote, but that did not fix it. The box is also quite Sep 12, 2022 · We know some Xfinity Flex customers may be seeing three dots on-screen or are stuck on the Welcome screen or in a restart loop. There's nothing stuck on the Start screen, just a mistake, and the company can work on it to smooth it out of the system. Restarting the gateway could also fix the issue. The fourth one has been out over two days. May 4, 2020 · I returned the box for a new one at the Xfinity store and it's working now. If your Xfinity router blinks an orange light , it means that it’s updating the firmware software; you should leave it and wait for the process to complete. HELP! May 20, 2020 · New x1 box not connecting to tv. A few common causes include a hardware problem with your cable box, a faulty connection between your cable box and your TV, or software/firmware issues on the box itself. Feb 18, 2020 · I was doing a self setup of a flex streaming set top TV box and after it powers up I get stuck on the "Select Your Language" screen where the remote did not allow me to actually select my language. Still no dice. I’ve already turned the tv off and on. May 1, 2023 · Fix 1: Restart the Xfinity Box. I get past the welcome screen but then I can’t bring up the menu or even pair the remote. I have powered all equipment on and off. Replaced first box with new one and still having the same exact issue. Our internet is fine but we can’t get the TV past the welcome screen. xfinity box just has thin blue line on and nothing more. When the flex box resets it does the welcome screen, says hit any button to start streaming. Bienvenue screen. See full list on thedroidguy. Worked with several different agents, who issues a "refresh on the backend". The scroll on my screen says “Welcome. The remote doesn't seem to do anything with this TV. First, check to see if your TV is connected to a power source. X1 box stuck on 'welcome' screen and rebooting. It eventually stopped working all together. Your TV may reboot once and TV will come back on normal. Sometimes it may happen that when you start your Xfinity Flex, it may get stuck on the Welcome Screen. If this box is no good I’m cancelling my subscription. When you power up your device and get stuck on the welcome screen, the problem could be a loose cable, network, or software issue. Its been stuck at the welcome screen Apr 5, 2024 · 1. , WiFi Router/Cable Modem combination). This is typically either a small black box or your wireless router. And I had to unplug the X1 box because when I pressed on the power button nothing happened. Jul 24, 2021 · Same issue. Locate your Xfinity X1 Equipment. The box has worked fine on this TV for years. Internet works. No setup screen at all. Using WPS to connect the Flex box to my AP does not work. Bienvenue. After a recent outage in my area - three of four boxes/TV's came back up. How do you fix a jammed Xfinity welcome screen? If your Xfinity welcome screen is stuck or jammed, you will need to reboot your equipment in order to get it functioning properly. I tried moving the XG1v4-A box to other cable drops (the ones for the Jan 22, 2024 · In this blog let’s see why the Xfinity Flex box is stuck on the welcome screen and how to fix it. Aug 28, 2022 · Afternoon. The box has been power cycled multiple times, at variable durations , multiple restart signals attempted, all resulting in no change. After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. The box is also quite Jan 27, 2024 · Are you frustrated with your Xfinity device being stuck on the welcome screen? You’re not alone. Nov 21, 2022 · Restart Via the Help Menu. We tried all the things I can think of - troubleshooting via the app, unplugged the box for 5-10 minutes - etc - nothing seems to help. Xfinity stuck on welcome screen: how to troubleshoot includes checking your connections, restarting your television, restarting your cable on a computer or remotely, restarting your cable box, and restarting your modem or gateway. Sep 22, 2020 · Is it stuck on the first power up screen, which is dark gray, with nothing but the "Welcome, bienvenue, bievenido?" Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? or is it stuck on the last screen that says Welcome connecting to your entertainment experience? Jul 8, 2023 · The box normally takes 3 minutes to get past the first welcome screen and it will reboot some time later if not. Once the System Refresh has been completed, your TV Box will return to live TV. On your remote control button, press the A button so you can access the Help menu. It was stuck like that for several hours, i did reboot it few times. ” boot screen. Ans Comcast modem TV is not showing . May 1, 2023 · Issue 5: Xfinity Flex Stuck on Welcome Screen. Turned the tv on this morning and screen was just solid green. Dec 23, 2021 · Why is my Xfinity stuck on one channel? Once you notice this, you might need to reset your system. Ultimately, the box never gets past the welcome screen. Over and over. Check that you do not have any loose cables. TV. Jun 6, 2020 · We had to unplug our TV and flex box for a few minutes, and when we plugged them in again, we got stuck on the welcome screen. Dec 27, 2020 · Xfinity Community Forum. Box comes on gives me welcome message and then blacks out, and tv screen continuously flips between “signal received, signal lost”. it seems that sometimes the set top box does not properly load the configuration files for the connected-by-rf remotes. Be patient for like 10mins before reconnecting it again. Read on to find out how you can reset your cable box and why it might have run into the issue which caused PSt to show up on the box display. I would be more than happy to offer my assistance looking into this further for you. Xfinity For full functionality of this site it is necessary to enable JavaScript. To resolve this issue, you’ll need to perform a factory reset of your streaming TV Box. Apr 14, 2020 · note that sometimes when firmware is updated, and your remote flashes red/green when you press a button you just unplug the set top box (or do the system reset) and then the remote will be 'known' again. Sep 15, 2023 · To fix your Xfinity box that’s stuck on the PSt, check the cables that come out of the box and make sure they are connected properly. If you're still experiencing issues, contact us. Contact Xfinity support for assistance. Sep 30, 2021 · Box powered off and back on Displaying CAST than 1 PSt with “Welcome” displayed on the tv before the box then restarted, only to be stuck in the same loop over and over. lauren1018 +7 more. When I hooked it back up I got the “welcome” screen then right back to green it goes. After several calls to Comcast, auto testing and resets, I still have no service on the set. Despite getting a notice both in chat and on the phone that I would not be receiving a call back, I did get a call from an agent about 90 minutes later. After reconnected, I came back to another welcome screen 10 minutes later. X1. Now, when I plug it back into the power, the blue light blinks, then turns off. Bienvenue” loop. This is my 2nd box in under 2 months. I unplugged the power for 30 seconds and attempted a hard reboot, with mostly the same results, the only difference being that now the “Welcome etc” screen flashes periodically until it turns off completely. I had a similar issue in my Flex for the last 3 days, and I have called Support daily, file multiple tickets, and tried to see if this is associated with any outage out there. By understanding the common causes behind Xfinity being stuck on the welcome screen and realizing the impact it has on the user experience, you can take appropriate measures to resolve the issue promptly. It would be better if you didn't panic, as this question of Xfinity stuck welcome connecting to your entertainment experience is Oct 3, 2022 · If you are still having issues with your TV being stuck on the welcome screen I would recommend starting with unplugging your modem and TV box for at least 30 seconds. If your Xfinity box says “boot” and doesn’t Dec 22, 2021 · My Xfinity box had no prior problems but after a power outage at my house after the power resturned my Xfinity xg2v2-p box now flashes Blue and goes to the welcome screen. No buttons on my remote or my remote app will work to get off of the “do you want to keep using voice guidance” screen. This common issue can be a source of annoyance, but fear not Sep 15, 2023 · To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. But unfortunately you usually will be stuck back in the “Welcome. If your X1 or Xfinity Flex streaming TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. I TV Stuck on Welcome Screen . The Xfinity Flex box getting stuck on the welcome screen can be caused by several issues. . Xfinity Flex is stuck on the welcome screen. 2. Sep 4, 2020 · @Frustrated201 wrote:. I plugged everything in correctly, it powered up but rotates between the "Welcome. I unplugged at both ends of the HDMI cables, then plugged them both in again, making sure they. It had been a working for a few years but I turned the TV on one day and it was stuck on that screen. screen and gets stuck there. Anyways, I'm currently have this issue with one of my boxes. Need for troubleshooting steps: Dealing with the welcome screen problem requires you to spend time troubleshooting the issue, which can be tedious and inconvenient. are pushed in at both ends all the way/tight. Since the box isn’t working, you can’t access the reset option through the system itself, so you’ll have to perform the factory reset from the app. Sunday, December 27th, 2020 6:00 AM. This is ridiculous Jul 2, 2021 · Hi Itsmuddy - I had this problem and it was my HDMI cable that plugs into my TV and to my Xfinity X1 Box. Changed out the HDMI and coax cables and let it run again after letting the 4k Box sit unattached for a few minutes. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Requested via xfinity account app. Here are some of the common reasons why this might happen: 1. Had to exchange my old box for a new one today, but the new one gets stuck on the Welcome screen. Here are the steps to take: 1. My cable suddenly got stuck on one channel? Sep 3, 2022 · Reset Your Xfinity Cable Box Using The Xfinity My Account App. This is a common issue and happens to every one of us at some point in time. Ours reliably gets by the first welcome on the second try. Manually entering my WiFi SSID and password doesn't work either. In that case, simply power cycling your Xfinity box can resolve the issue of being stuck on the welcome screen. , etc”. Oct 3, 2023 · Experiencing your Xfinity box stuck on the welcome screen? Learn the causes, troubleshooting steps, and alternative solutions to fix the issue. Called Xfinity to reset system. com Oct 27, 2024 · Sunday, October 27th, 2024 10:38 PM. Jul 7, 2023 · The display showed the “Welcome. Help please! Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. Sep 4, 2022 · This is very odd and difficult to understand how and why. I’ve done the rest, swapped hdmi cables, reset the router. In this case, the first step is to try and restart the Xfinity box. You can't use the "Restart my X1 box" command with the remote if you can't get past the welcome screen. Mar 4, 2020 · Happened to metoo. What do I do if my Xfinity box says boot? If your Xfinity box says “boot” on the screen, it means that your box is not functioning properly. Are you still seeing an issue with the Xumo box being stuck on the settings? Jan 29, 2023 · A few days ago my X1 box would randomly restart and get stuck on the welcome screen. Click on the OK button, then select Restart tile. Once you have done that, press and hold the power button on your TV for 30 seconds. e. One of the best ways to fix an Xfinity (X1) Flex stuck at the welcome screen is to restart the device. Oct 2, 2024 · The X1 box is stuck on the Welcome. Then it flashes back and Aug 1, 2024 · Being stuck on the Welcome screen with your Xfinity cable box can be a frustrating experience, but by following the troubleshooting steps outlined in this guide, you can resolve the issue and May 18, 2021 · For the past month like many of you each morning the Xfinity box was stuck on Boot and the tv was on the welcome screen. If all the cables look okay, try restarting the box. Despite their longstanding success, you are bound to experience some issues with your cable box from time to time. Why is my Xfinity cable box stuck on the welcome screen? Your Xfinity cable box may be stuck on the welcome screen for a few different reasons. Then it goes to a black screen. Closed. It froze the other night, so we unplugged it to restart it. I just received a replacement box and it’s doing the same thing. Power Cycle The Xfinity Box. neh cgxq copnvh sdlr lzrn eokmz rfycdg tast hmozf somtdp